Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Digital Article

Sharon H. Kim, Christopher G. Myers, Lisa Allen
Harvard Business Review, 2017 Aug

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APA Click to copy
Kim, S. H., Myers, C. G., & Allen, L. (2017). Health Care Providers Can Use Design Thinking to Improve Patient Experiences. Harvard Business Review.

Chicago/Turabian Click to copy
Kim, Sharon H., Christopher G. Myers, and Lisa Allen. “Health Care Providers Can Use Design Thinking to Improve Patient Experiences.” Harvard Business Review (August 2017).

MLA Click to copy
Kim, Sharon H., et al. “Health Care Providers Can Use Design Thinking to Improve Patient Experiences.” Harvard Business Review, Aug. 2017.

BibTeX Click to copy

@article{sharon2017a,
  title = {Health Care Providers Can Use Design Thinking to Improve Patient Experiences},
  year = {2017},
  month = aug,
  journal = {Harvard Business Review},
  author = {Kim, Sharon H. and Myers, Christopher G. and Allen, Lisa},
  month_numeric = {8}
}

Design thinking has taken hold in health care, leading to the development of new products and improved design of spaces. Yet it remains underused in addressing other important challenges, such as patient transportation, communication issues between clinicians and patients, and differential treatment of patients due to implicit bias, to name just a few. If more leaders embrace design thinking, they can leverage a deeper understanding of patients to solve such problems, achieving better clinical outcomes, improved patient experience, and lower costs along the way.

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Headline article on HBR.org homepage